About us
Frequently Asked Questions
Do you have any questions about our products and services? You’ll find answers to some of our most commonly asked questions below.
Our Trackway® Solutions are custom-designed and built to order, ensuring they meet the exact requirements of each project. Because of this, we offer them for purchase rather than rental, giving you a long-term, tailored solution.
Yes, we supply to customers worldwide. If required, we coordinate international shipping to ensure our products are delivered safely and efficiently, wherever your project is located. Our logistics team will work with you to arrange the most suitable delivery solution.
If you’d like us to take care of shipping, we provide a range of tailored shipping solutions to meet the requirements of each project. Depending on location and timescales, we can arrange delivery via road, sea, or air freight, working with trusted global logistics partners to ensure safe and efficient transport.
Delivery times vary depending on the product, order size, and destination. Once your order is confirmed, our team will provide an estimated delivery schedule and keep you updated throughout the manufacturing process to ensure full visibility.
Requests to amend an order can usually be accommodated, provided production has not yet commenced. Please contact our team as soon as possible to discuss any changes, and we will advise on the available options.
We’re happy to provide comprehensive training packages and after-sales support to ensure our products are used safely and effectively.
Our dedicated team is readily available to provide support and answer any questions you have, ensuring you receive the guidance and information needed to make informed decisions about our products and solutions.
