{"id":3336,"date":"2025-04-25T14:52:04","date_gmt":"2025-04-25T13:52:04","guid":{"rendered":"http:\/\/localhost:10038\/about-us\/faqs\/"},"modified":"2025-12-15T14:33:09","modified_gmt":"2025-12-15T14:33:09","slug":"faqs","status":"publish","type":"page","link":"https:\/\/fauntrackway.com\/en-us\/about-us\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"

Got questions about Faun Trackway\u00ae<\/sup>? Below you\u2019ll find answers to some of the most commonly asked questions about our systems, their uses, and deployment.<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":3015,"menu_order":47,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3336","page","type-page","status-publish","hentry"],"acf":{"hero_section":{"layout_style":"inline","background_colour":"light","eyebrow":"","eyebrow_link":null,"page_title":"Frequently Asked Questions","hide_page_title":false,"page_introduction":"

Do you have any questions about our products and services? You\u2019ll find answers to some of our most commonly asked questions below.<\/p>\n","slides_layout":"right-aligned","slides":[{"acf_fc_layout":"cover_visual","_acfe_flexible_layout_title":null,"_acfe_flexible_toggle":null,"acfe_flexible_layout_title":"Cover visual","acfe_flexible_toggle":"","image":{"ID":2166,"id":2166,"title":"helicopter-landing-mat-with-osprey","filename":"helicopter-landing-mat-with-osprey.webp","filesize":324922,"url":"https:\/\/fauntrackway.com\/wp-content\/uploads\/2025\/07\/helicopter-landing-mat-with-osprey.webp","link":"https:\/\/fauntrackway.com\/en-us\/latest-news\/2019\/taking-centre-stage-at-idex-and-aero-india\/helicopter-landing-mat-with-osprey\/","alt":"","author":"3","description":"","caption":"","name":"helicopter-landing-mat-with-osprey","status":"inherit","uploaded_to":2606,"date":"2025-07-05 14:31:02","modified":"2025-07-11 19:04:26","menu_order":0,"mime_type":"image\/webp","type":"image","subtype":"webp","icon":"https:\/\/fauntrackway.com\/wp-includes\/images\/media\/default.png","width":1920,"height":1280,"sizes":{"thumbnail":"https:\/\/fauntrackway.com\/wp-content\/uploads\/2025\/07\/helicopter-landing-mat-with-osprey-150x150.webp","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/fauntrackway.com\/wp-content\/uploads\/2025\/07\/helicopter-landing-mat-with-osprey-300x200.webp","medium-width":300,"medium-height":200,"medium_large":"https:\/\/fauntrackway.com\/wp-content\/uploads\/2025\/07\/helicopter-landing-mat-with-osprey-768x512.webp","medium_large-width":640,"medium_large-height":427,"large":"https:\/\/fauntrackway.com\/wp-content\/uploads\/2025\/07\/helicopter-landing-mat-with-osprey-1024x683.webp","large-width":640,"large-height":427,"1536x1536":"https:\/\/fauntrackway.com\/wp-content\/uploads\/2025\/07\/helicopter-landing-mat-with-osprey-1536x1024.webp","1536x1536-width":1536,"1536x1536-height":1024,"2048x2048":"https:\/\/fauntrackway.com\/wp-content\/uploads\/2025\/07\/helicopter-landing-mat-with-osprey.webp","2048x2048-width":1920,"2048x2048-height":1280}},"video":false,"background_position":"center","slide_heading":"","slide_subheading":"","foreground_content":""}],"show_breadcrumbs":false},"sections":[{"acf_fc_layout":"default","_acfe_flexible_layout_title":null,"_acfe_flexible_toggle":null,"acfe_flexible_layout_title":"Default","acfe_flexible_toggle":"","section_title":"","blocks":[{"acf_fc_layout":"accordion","_acfe_flexible_layout_title":null,"acfe_flexible_layout_title":"Accordion","acfe_flexible_toggle":"","items":[{"acf_fc_layout":"section_marker","_acfe_flexible_layout_title":null,"icon":"","title":"Is it possible to rent the Trackway\u00ae<\/sup> system?"},{"acf_fc_layout":"grid_layout","_acfe_flexible_layout_title":null,"cells":[{"acf_fc_layout":"wysiwyg","content":"

Our Trackway\u00ae<\/sup> Solutions are custom-designed and built to order, ensuring they meet the exact requirements of each project. Because of this, we offer them for purchase rather than rental, giving you a long-term, tailored solution.<\/span><\/span><\/p>\n","alignment":{"block_alignment":"none","custom_max_width":""},"alignment_mobile":{"block_alignment":"none","custom_max_width":""},"text_colour":false,"block_background_colour":false,"custom_css":""}],"grid_options":{"grid_css":"","grid_css_mobile":""}},{"acf_fc_layout":"section_marker","_acfe_flexible_layout_title":null,"icon":"","title":"Do you ship internationally?"},{"acf_fc_layout":"grid_layout","_acfe_flexible_layout_title":null,"cells":[{"acf_fc_layout":"wysiwyg","content":"

Yes, we supply to customers worldwide. <\/span>If required, we<\/span> coordinate international shipping to ensure our products are delivered safely and efficiently, wherever your project is <\/span>located<\/span>. Our <\/span>logistics<\/span> team will work with you to arrange the most suitable delivery solution<\/span>.<\/span><\/span>\u00a0<\/span><\/p>\n","alignment":{"block_alignment":"none","custom_max_width":""},"alignment_mobile":{"block_alignment":"none","custom_max_width":""},"text_colour":false,"block_background_colour":false,"custom_css":""}],"grid_options":{"grid_css":"","grid_css_mobile":""}},{"acf_fc_layout":"section_marker","_acfe_flexible_layout_title":null,"icon":"","title":"What are the shipping options?"},{"acf_fc_layout":"grid_layout","_acfe_flexible_layout_title":null,"cells":[{"acf_fc_layout":"wysiwyg","content":"

If <\/span>you\u2019d<\/span> like us to take care of shipping, w<\/span>e <\/span>provide<\/span> a range of tailored shipping solutions to meet the requirements of each project. Depending on location and timescales, we can arrange delivery via road, sea, or air freight, working with trusted global <\/span>logistics<\/span> partners to ensure safe and efficient transport.<\/span><\/span><\/p>\n","alignment":{"block_alignment":"none","custom_max_width":""},"alignment_mobile":{"block_alignment":"none","custom_max_width":""},"text_colour":false,"block_background_colour":false,"custom_css":""}],"grid_options":{"grid_css":"","grid_css_mobile":""}},{"acf_fc_layout":"section_marker","_acfe_flexible_layout_title":null,"icon":"","title":"When will I receive my order?"},{"acf_fc_layout":"grid_layout","_acfe_flexible_layout_title":null,"cells":[{"acf_fc_layout":"wysiwyg","content":"

Delivery times vary depending on the product, order size, and destination. Once your order is confirmed, our team will provide an estimated delivery schedule and keep you updated throughout the manufacturing process to ensure full visibility.<\/span><\/span><\/p>\n","alignment":{"block_alignment":"none","custom_max_width":""},"alignment_mobile":{"block_alignment":"none","custom_max_width":""},"text_colour":false,"block_background_colour":false,"custom_css":""}],"grid_options":{"grid_css":"","grid_css_mobile":""}},{"acf_fc_layout":"section_marker","_acfe_flexible_layout_title":null,"icon":"","title":"Can I make changes to an existing order?"},{"acf_fc_layout":"grid_layout","_acfe_flexible_layout_title":null,"cells":[{"acf_fc_layout":"wysiwyg","content":"

Requests to amend an order can usually be accommodated, provided production has not yet <\/span>commenced<\/span>. Please contact our team as soon as possible to discuss any changes, and we will advise on the available options.<\/span><\/span><\/p>\n","alignment":{"block_alignment":"none","custom_max_width":""},"alignment_mobile":{"block_alignment":"none","custom_max_width":""},"text_colour":false,"block_background_colour":false,"custom_css":""}],"grid_options":{"grid_css":"","grid_css_mobile":""}},{"acf_fc_layout":"section_marker","_acfe_flexible_layout_title":null,"icon":"","title":"Do you offer product training or support after delivery?"},{"acf_fc_layout":"grid_layout","_acfe_flexible_layout_title":null,"cells":[{"acf_fc_layout":"wysiwyg","content":"

We\u2019re<\/span> happy to provide comprehensive training packages and after-sales support to ensure our products are used safely and effectively.<\/span><\/p>\n","alignment":{"block_alignment":"none","custom_max_width":""},"alignment_mobile":{"block_alignment":"none","custom_max_width":""},"text_colour":false,"block_background_colour":false,"custom_css":""}],"grid_options":{"grid_css":"","grid_css_mobile":""}}]}],"responsive_background_settings":{"":null,"desktop":{"colour_theme":"default","text_colour":"default","background_size":"cover","background_position":"center center","background_image":false,"overlay":{"mode":"none","":null,"theme_colour":"","theme_colour_opacity":"","custom_colour":"","direction":"auto","percentage_start":0,"percentage_end":100}},"use_mobile_styles":false,"mobile":{"colour_theme":"default","text_colour":"default","background_size":"cover","background_position":"center center","background_image":false,"overlay":{"mode":"none","":null,"theme_colour":"","theme_colour_opacity":"","custom_colour":"","direction":"auto","percentage_start":0,"percentage_end":100}}},"html_anchor":"","additional_classes":"","section_spacing":{"vertical_spacing":"0"}},{"acf_fc_layout":"global_section","_acfe_flexible_layout_title":null,"_acfe_flexible_toggle":null,"linked_section":[{"ID":3310,"post_author":"3","post_date":"2025-07-08 15:05:32","post_date_gmt":"2025-07-08 14:05:32","post_content":"","post_title":"Banner: Contact Us","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"contact-us-ribbon","to_ping":"","pinged":"","post_modified":"2025-12-03 15:22:42","post_modified_gmt":"2025-12-03 15:22:42","post_content_filtered":"","post_parent":0,"guid":"http:\/\/localhost:10038\/?global_section=contact-us-ribbon","menu_order":8,"post_type":"global_section","post_mime_type":"","comment_count":"0","filter":"raw"}]}]},"_links":{"self":[{"href":"https:\/\/fauntrackway.com\/en-us\/wp-json\/wp\/v2\/pages\/3336","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fauntrackway.com\/en-us\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/fauntrackway.com\/en-us\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/fauntrackway.com\/en-us\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/fauntrackway.com\/en-us\/wp-json\/wp\/v2\/comments?post=3336"}],"version-history":[{"count":2,"href":"https:\/\/fauntrackway.com\/en-us\/wp-json\/wp\/v2\/pages\/3336\/revisions"}],"predecessor-version":[{"id":3753,"href":"https:\/\/fauntrackway.com\/en-us\/wp-json\/wp\/v2\/pages\/3336\/revisions\/3753"}],"up":[{"embeddable":true,"href":"https:\/\/fauntrackway.com\/en-us\/wp-json\/wp\/v2\/pages\/3015"}],"wp:attachment":[{"href":"https:\/\/fauntrackway.com\/en-us\/wp-json\/wp\/v2\/media?parent=3336"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}